We are primarily a virtual mailbox/mail forwarding company so we expect the majority of our customers to check their mail online or have it forwarded. However, we understand the need for some customers who are in the Houston vicinity to come and pick up their mail. This is why we are willing to stop our workflow to assist customers by picking and packing mail for them and in doing so charge our customers for this additional service.

You may, but please note that we are not set up to handle walk-in pick up requests efficiently and it causes a disruption in our normal business operations. 

There is a handling fee for pick-ups. 

For letters: $5 flat fee. 

For packages: $15 service fee plus $1/pound

Learn more here.